Refund policy

Return and Refund Policy

Effective Date: August 23, 2026

Store Name: HA Brand Store

Website: habrandstore.com

At HA Brand Store, we strive to deliver high quality products and ensure complete customer satisfaction. Please read our policy carefully before placing your order.

1. No Returns Policy

All sales made on HA Brand Store are final. We do not accept returns on any items once an order has been successfully placed, processed, or delivered to the customer.

2. No Exchange Policy

We do not offer product exchanges of any kind. This includes exchanges for a different size, color, design, or product model. Please make sure to review product descriptions, size guides, and item details thoroughly before completing your purchase.

3. No Refund Policy

We do not issue cash refunds, store credit, or digital wallet refunds for any completed purchases. Once payment is processed or cash on delivery is completed, the sale is considered non refundable under all circumstances.

4. Damaged or Incorrect Items

We carefully inspect all items before handing them over to our delivery partner PostEx. However, if you receive a damaged product or an incorrect item due to an error on our end, please notify our customer support team immediately upon receiving your parcel.

Requirements for reporting damaged or incorrect items:

  • Contact us within 24 hours of package delivery

  • Provide clear unboxing photos or video evidence showing the parcel label and the damaged item

Our team will verify the claim and guide you on the next steps to resolve the issue.

5. Contact Us

For any questions regarding your order or this policy, please reach out to our team:

  • Email: habrandstorepk@gmail.com

  • WhatsApp / Phone: +92 337 3336442

  • Address: 29G, G Block, DHA Phase 1, Lahore, Pakistan