Shipping policy

Here is the complete Shipping Policy for HA Brand Store in English without hyphens:

Shipping Policy

Effective Date: August 23, 2026

Store Name: HA Brand Store

Website: habrandstore.com

At HA Brand Store, we aim to deliver your orders promptly and securely. We partner with trusted courier services to ensure smooth domestic and international shipping.

1. Domestic Shipping within Pakistan (PostEx)

  • Logistics Partner: All orders within Pakistan are dispatched and delivered using PostEx.

  • Delivery Timelines: Standard delivery takes 3 to 5 business days following order verification.

  • Shipping Charges:

    • Standard nationwide shipping is PKR 250 per order.

    • Free shipping is applicable on orders exceeding PKR 3,500.

  • Payment Method: Cash on Delivery (COD) and prepaid digital payments are accepted across all supported delivery locations.

  • Delivery Attempts: PostEx will make up to three attempts to deliver your parcel to your specified address. Please ensure your contact details and shipping address are accurate to prevent delivery delays or returns.

2. International Shipping (DHL Express)

  • Logistics Partner: All global orders are processed and delivered via DHL Express.

  • Delivery Timelines: Express international delivery takes 3 to 7 business days depending on the destination country and customs clearing processes.

  • Shipping Charges: International rates are calculated at checkout based on the destination zone, package weight, and volumetric dimensions ($L \times W \times H / 5000$).

  • Customs, Taxes, and Duties: International orders may be subject to local import duties, taxes, or customs fees imposed by the destination country. These charges are the sole responsibility of the customer and are collected prior to or upon final delivery by DHL.

  • Tracking: A dedicated DHL Express tracking number will be provided via email or WhatsApp as soon as your parcel is dispatched.

3. Order Processing and Dispatch

  • Orders placed Monday through Saturday are processed within 24 to 48 hours.

  • Orders submitted on Sundays or public holidays will be processed on the following business day.

  • Once your order has been dispatched, you will receive a confirmation message containing your tracking link and shipment details.

4. Address Changes and Non Delivery

  • Address Updates: Address modifications can only be made prior to order dispatch. Once a parcel is handed over to PostEx or DHL, the delivery address cannot be altered.

  • Refused Deliveries: If a shipment is returned to us due to incorrect customer details, unreachable contact numbers, or refused acceptance, the customer will be responsible for re shipping costs.

5. Contact Information

If you have questions about your parcel location or require assistance with your delivery, please reach out to our team:

  • Email: habrandstorepk@gmail.com

  • WhatsApp / Phone: +92 337 3336442

  • Address: 29G, G Block, DHA Phase 1, Lahore, Pakistan